Client Operations Manager

About the role

Client Operations Manager Location: Head Office, Event Support Team, School Lane, Exhall, CV7 9GE Salary: £38,000 to £48,000 (depending on experience) Industry: Events, Car Parking & Traffic Management Job Type: Full-time, mix of office and on-site work (weekend work required to suit business needs) About Us Event Support Team is a fast-growing, dynamic company delivering car parking, traffic management, and staffing solutions at some of the UK’s biggest live events. Our work takes us to football and rugby stadiums, major festivals, concerts, firework displays, Christmas markets, and much more besides. From planning months in advance to coordinating on the ground on event day, we pride ourselves on smooth logistics, brilliant client relationships, and a team that thrives under pressure. We’re now looking for an experienced and proactive senior operator to sit at the heart of our business, keeping every event running like clockwork and every client confident in us. About the Role As Client Operations Manager, you’ll own delivery from first plan to final load-out, and be the person our clients know and rely on. You’ll split your time between the office, site visits and live events, working closely with the directors and the wider team. Weekend work will be required to suit the needs of the business, depending on the events calendar. This is not a sales role. It’s about building trusted, long-term client relationships and helping the work we do together grow. Key Responsibilities Lead event operations and planning from initial brief through to delivery Carry out site visits, assessing logistics and risks and resolving issues before they arise Act as the main point of contact for your clients, building strong, long-term relationships Meet with clients to understand their needs and identify ways to grow the work we do together Own health and safety, setting the standard and ensuring every event meets it Manage the company fleet, keeping vehicles compliant, maintained and ready to go Handle escalations and solve problems quickly, particularly on event day Identify opportunities to improve systems, processes and ways of working Support the team and help shape the operation as the business grows What We’re Looking For Essential: Proven experience in event operations, ideally at a senior level Strong working knowledge of health and safety in an events environment Confident building and maintaining client relationships A calm, decisive approach when things don’t go to plan Excellent organisation, with the ability to juggle multiple events and deadlines Experience working closely with senior leadership or directors Flexibility to work weekends as the business requires Desirable: Experience within events, car parking, traffic management, or workforce/staffing operations Experience managing or overseeing a fleet A recognised health and safety qualification (e.g. NEBOSH) A full UK driving licence Why Join Event Support Team? Real ownership and influence in a role with genuine scope Genuine variety: no two weeks look the same, from football fixtures and festivals to firework displays and Christmas markets A supportive team that values experience and trusts you to get on with it Competitive salary based on experience (£38,000 to £48,000) Based at our Head Office in Exhall, CV7 9GE Ready to step into a key role with one of the UK’s fastest-growing event support companies? How to Apply Please apply on this page. Benefits: Canteen Casual dress Company events Company pension Discounted or free food Flexitime Free parking On-site parking Licence/Certification: Driving Licence (required) Work Location: In person