Office/Operations Manager

About the role

Office Operations Manager Location: Head Office – Event Support Team, School Lane, Exhall, CV7 9GE Salary: £35,000 – £45,000 (depending on experience) Industry: Events, Car Parking & Traffic Management Job Type: Full-Time, Office-Based (Some weekend work required, time off in lieu provided) About Us Event Support Team is a fast-growing, dynamic company delivering car parking, traffic management, and staffing solutions at some of the UK's biggest live events. Our work takes us to football and rugby stadiums, major festivals, concerts, firework displays, Christmas markets, and much more besides. From planning months in advance to coordinating on the ground on event day, we pride ourselves on smooth logistics, brilliant client relationships, and a team that thrives under pressure. We're now looking for an experienced and proactive Office Operations Manager to head up the engine room of our business: the account management and staffing operations that keep every event running like clockwork. About the Role As Office Operations Manager, you'll oversee the day-to-day running of our internal account management and staffing team. You'll be the vital link between Account Managers, Administrators, and Directors, making sure communication flows, tasks are delegated effectively, and every event is fully staffed and resourced on time. This is a full-time, office-based role. Core hours are Monday to Friday, with occasional weekend work depending on the events calendar. Any weekend hours worked are given back as time off in lieu. Key Responsibilities Lead, support, and manage a team of Account Managers and Administrators Act as the main point of contact between the office team and Directors Oversee client liaison across a varied portfolio of events and venues Manage scheduling and staff allocation to ensure every event is fully resourced Delegate and prioritise tasks to ensure the smooth running of daily operations Monitor team performance and provide guidance, coaching, and support where needed Ensure client requirements are consistently met with a high standard of service Handle escalations and troubleshoot issues quickly, particularly around event-day staffing changes Identify opportunities to improve systems, workflows, and processes across the operation Support resource planning across multiple concurrent events and peak seasons Help maintain strong, long-term relationships with returning clients and venues What We're Looking For Essential: Proven experience in an operations, office management, or team leadership role, ideally within events, logistics, or another fast-paced industry Confident managing and supporting experienced staff, including senior Account Managers Strong leadership skills with the ability to motivate, manage, and develop a team Confident communicator with excellent organisational and multitasking abilities A problem-solver who thrives under pressure and can juggle multiple projects and deadlines Experience working closely with senior leadership or directors Desirable: Experience within events, car parking, traffic management, or workforce/staffing operations Familiarity with scheduling software or workforce management systems Understanding of the demands of live events Why Join Event Support Team? Be part of a close-knit, supportive team working on exciting, high-profile events across the UK Genuine variety: no two weeks look the same, covering everything from football fixtures and festivals to firework displays and Christmas markets, and everything in between Real responsibility and the opportunity to shape the operation as we continue to grow Competitive salary based on experience (£35,000 – £45,000) Office-based role at our Head Office in Exhall, CV7 9GE Full-time position with flexibility: weekend work only when required, with time off in lieu Ready to step into a key leadership role with one of the UK's fastest-growing event support companies? Please apply on this page. We look forward to hearing from you! Ability to commute/relocate: Coventry CV7 9GE: reliably commute or plan to relocate before starting work (required) Experience: Event planning: 3 years (preferred) Management: 5 years (required) Work Location: In person